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  • sonumer
    3 posts since
    Feb 24, 2011
    Written on Feb 25, 2011 5:39 PM

    If this many people have bothered to join a forum then there must be a lot more out there wondering why they have shelled out on this blue ray player which no longer does what it says on the box.

    Come on Sony, get your finger out!

    I'm not that interested in the technical side of the issue, I just want it to work like it did when I bought it.

     

    Still disappointed!


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  • Catmambo
    Catmambo
    2,009 posts since
    Aug 28, 2003
    Written on Mar 1, 2011 12:16 PM

    Hi all

     

    Just an update. Again to confirm, the issue is has been identified on BBC side and being resolved at the moment. Seemingly its a couple of issues around configuration rules and geo-filtering which when combined cause this to happen. The BBC are optimistic that the bug on their side should be fixed in the next fortnight or so but it may also require TalkTalk to also make changes.


    Thanks


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  • sonumer
    3 posts since
    Feb 24, 2011
    Written on Mar 2, 2011 3:08 PM

    This is what I got back from the BBC. The reference to the Wii is because I mentioned that the picture on Wii iPlayer isn't as good as the Sony's picture. In other words, they got 'the wrong end of the stick!'

     

    Thank you for contacting the BBC iPlayer support team. 

    I  understand that you’re having problems accessing the ‘big screen’  version of iPlayer via your Sony BDP-S370 and I also note that playback  via your Wii is poor.

    We appreciate your feedback and we’re  unable to give specific technical advice on third party products  therefore we’d suggest that you contact the manufacturer.

    With regards to your Wii console you may wish to see the following link:

    http://iplayerhelp.external.bbc.co.uk/help/playing_tv_progs/Wii_help_advice

    Thanks again for contacting the BBC iPlayer support team.


    Kind Regards

    Patrick Clyde
    BBC Audience Services
    www.bbc.co.uk/iplayer


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  • spooytvane
    1 posts since
    Mar 5, 2011
    Written on Mar 5, 2011 8:48 PM

    To add  to the debate, I can connect to the 'correct' version of the iplayer via my humax freesat box, but the S470 uses the other version, using exactly the same connection.


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  • paulgrecothompson
    paulgrecothompson
    23 posts since
    Feb 3, 2011
    Written on Mar 5, 2011 9:50 PM

    Do the Sony representatives have any comments as to why this only appears to be happening with SONY bluray players?  I may be wrong but google doesn't throw up any "not enough memory / iplayer" discussions for any other devices as far as I can see.. I'd happy to be proved wrong if you could post links showing otherwise.

     

    It certainly seems odd that this is all to do with the BBC handling requests via Tiscali, yet only Sony Blurays are affected, not other Blurays or other devices making the same requests on the same network.


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  • Catmambo
    Catmambo
    2,009 posts since
    Aug 28, 2003
    Written on Mar 6, 2011 9:22 AM

    AFAIK, there aren't many other CE manufacturers offering iPlayer on Blu-ray and the BBC mentioned to me that it is seemingly affecting those that do as well. So this isn't a Sony only issue.As mentioned, the BBC have sad the bug should be fixed in the week or so hopefully. As per the other thread, I think the BBC have already resolved the buffering issue which users on high speed connections were experiencing so they are pretty good in issuing fixes.

     

    Thanks


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  • gavin.silver
    1 posts since
    Mar 9, 2011
    Written on Mar 9, 2011 11:12 PM

    I also have this problem but my 'broadband' is using a router connected to 3Mobile using a 3G Dongle.  Definitly nothing to do with Talk Talk.  My symptom is that once it get stuck in this state it stays that way although I though it had been fixed by the latest update but it has gone back and is now stuck.  If it would help I may be able to get a wireshark trace of what is going between the palyer and my router, however there is no point in me attempting this if there is no one to send it to as it is going to involve me digging out a hub of some sort as my switch is not expensive enough to configure a probe port on.

     

    No doubt the moment I start trying to get a trace the problem will go away.


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  • paulandjaye
    1 posts since
    Mar 13, 2011
    Written on Mar 13, 2011 6:21 PM

    I have two of the Sony Blue Ray players the e370 and the s370.  They have been great until this week when  I discovered today that they both now have this problem with BBC iPlayer (out of memory).  I also have an internet Sony TV however this is OK.  So it must be a Blue Ray player problem surely.

     

    Sony / BBC need to sort this out.  I am on the Isle of Man and use Manx Telecom as my ISP and definetly don't have a bandwidth problem as have been used to watching he BBC iPlayer and you wouldn't know it wasn't live TV. (up till now !).


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  • alcocnic
    2 posts since
    Jan 31, 2011
    Written on Mar 15, 2011 1:40 PM

    Just tried tried loading i-player on my S570 and, for the first time since mid Jan, it works!!  Fingers crossed it's not a one off .


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  • MarkofWales
    8 posts since
    Jan 28, 2011
    Written on Mar 16, 2011 10:40 AM

    Hope it's still working for you. Not my S370.


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  • MarkofWales
    8 posts since
    Jan 28, 2011
    Written on Mar 16, 2011 8:07 PM

    Any update on the status of this problem Catmambo ?

     

    Time for an anecdote. I bought a Sony camcorder a while ago. Nice bit of kit. I spent a while trying to upload the video from DV to my PC for editing. Eventually I decided it was time to ring Sony. "Oh yes, that software that comes with the camera doesn't work with that camera."

     

    I've got some cracking stuff from Canon and Toshiba since.

     

    Anyone else care to pass the time whilst we wait for Sony/TalkTalk/.BBC


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  • Catmambo
    Catmambo
    2,009 posts since
    Aug 28, 2003
    Written on Mar 17, 2011 5:55 PM

    Just checked with BBC and its still being worked on by BBC, Siemens, TalkTalk and one other company at the moment. Seems like some pretty major work is taking place. Soon as I hear any more, I'll let you know...

     

    Thanks


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  • MarkofWales
    8 posts since
    Jan 28, 2011
    Written on Mar 18, 2011 11:40 AM

    Thanks. It's less frustrating if we know someone is working on it.

     

    ...and I at least I have something to tell my little girl who keeps asking me when she can have the iPlayer back on the TV so she can watch her programmes on demand rather than hope that Daddy recorded all of CBBC.


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  • redpaley
    3 posts since
    Mar 22, 2011
    Written on Mar 22, 2011 1:58 PM

    Hi

     

    I have the same problem using a Vodafone provided wired ADSL service. I just moved house and switched ISP but when I first plugged in there was a software update so I dont know if it's the ISP or the software update or the BBC.

    BBC help besk say it's a Sony problem, Sony say it's anISP problem, I am sure the ISP will say it's either a Sony or BBC problem.

     

    Is there any hope or do I return the product under warranty as it does not provide the advertised service?

     

    Very frustrated user

     

    Red 


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  • MarkofWales
    8 posts since
    Jan 28, 2011
    Written on Mar 22, 2011 6:09 PM

    Given that's not Talk-Talk/Tiscali then it's a "set of ISPs" - so presumably those ISPs all changed something to stop it working rather than the BBC changing something....

     

    ..meantime iPlayer now offers access to the ITV player, 4oD and DemandFive.

     

    I wonder if we get those if and when the Sony/BBC iplayer comes back.


    • Reply
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